8×8’s Support, Ops, and Engineering teams use Dashbase to solve tough communications issues.
“We chose Dashbase because their team is great to work with and they are focused on solving the challenges unique to real-time communications services. Their call-stitching feature enables us to debug complicated call scenarios and their system scales up with our logs at a reasonable cost.”
– Max Wardell, Engineering Manager, Dialpad
Real-time communications is tough
Your customers require near-perfect quality of service. To deliver that, support cases must be solved rapidly and scaleably. But massive log files from distributed communications servers make almost every case expert-level: Is it the carrier, the end-point, or you? Turn on logs. Download logs. Isolate the leg. Pass the case. Oof.
Dashbase empowers UC providers
Dashbase empowers your entire team to engage on customer case resolution. We do this by collecting all communications and application logs into one, scalable system, and by providing a powerful UI that brings the right data to the fingertips of Support, Ops, and Engineering.